PRIVACY POLICY
Last Updated: 05/08/2026
1. Introduction
Redgate Media (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and disclose your personal information when you:
· visit our website;
· submit an enquiry;
· request a quotation;
· engage our services;
· communicate with us by email, telephone or social media.
By using our website, you agree to the practices described in this Privacy Policy.
2. Business Details
Business Name: Redgate Media
Website: www.redgatemedia.com.au
Email: hello@redgatemedia.com.au
ABN: 81 898 657 233
3. Information We Collect
Depending on how you interact with us, we may collect personal information including:
Identification Information
· Full name
· Business name
· Job title
· Postal address
Contact Information
· Email address
· Phone number
· Business address
Project Information
· Event details
· Project requirements
· Budgets
· Preferred filming dates
· Brand guidelines
· Social media accounts
· Website details
Technical Information
When visiting our website we may automatically collect:
· IP address
· Browser type
· Device type
· Operating system
· Pages viewed
· Time spent on pages
· Referring website
· Approximate location
· Cookies
Marketing Information
Where consent has been provided we may collect:
· newsletter preferences
· enquiry history
· communication preferences
4. How We Collect Information
Information may be collected when you:
· complete our enquiry form
· request a quotation
· send us an email
· call us
· message us through social media
· complete a booking form
· sign our Service Agreement
· subscribe to marketing communications
· interact with our website.
5. Why We Collect Your Information
We collect information so we can:
· respond to enquiries
· prepare quotations
· communicate with clients
· provide photography and videography services
· manage bookings
· issue invoices
· comply with legal obligations
· improve our services
· improve website performance
· maintain business records
· send marketing communications where permitted.
6. Website Analytics
We may use website analytics services including:
· Google Analytics
· Squarespace Analytics
These services help us understand:
· website traffic
· visitor behaviour
· popular pages
· device types
· general demographic information.
These services generally collect aggregated information and do not identify individual users.
7. Cookies
Our website uses cookies.
Cookies help us:
· remember preferences
· improve website performance
· analyse visitor activity
· personalise user experience.
You may disable cookies within your browser settings, however some Website functionality may be affected.
8. Marketing & Advertising Cookies
If enabled, our Website may also use:
· Meta Pixel
· Google Ads Conversion Tracking
· Google Tag Manager
These tools assist with measuring advertising performance and delivering more relevant advertisements.
You may opt out of personalised advertising through your browser settings or your Google and Meta account preferences.
9. Disclosure of Personal Information
We do not sell your personal information.
Information may be shared where reasonably necessary with:
· accountants
· legal advisers
· payment processors
· cloud storage providers
· website hosting providers
· IT service providers
· subcontracted photographers
· subcontracted videographers
· drone operators
· printing suppliers
· government authorities where legally required.
All reasonable steps are taken to ensure these providers protect your information appropriately.
10. Data Storage
We take reasonable steps to protect personal information against:
· loss
· misuse
· unauthorised access
· modification
· disclosure.
Information may be stored:
· on secure cloud platforms;
· password-protected computers;
· encrypted storage devices;
· secure business systems.
11. Retention of Information
We retain personal information only for as long as reasonably necessary to:
· complete projects;
· maintain business records;
· comply with taxation obligations;
· satisfy legal requirements;
· resolve disputes.
When information is no longer required, it will be securely deleted or de-identified where appropriate.
12. Access and Correction
You may request access to the personal information we hold about you.
If any information is inaccurate, incomplete or out of date, you may request that it be corrected.
Requests should be made in writing using the contact details below.
13. Overseas Disclosure
Some of the third-party services used by Redgate Media (such as cloud storage, email or analytics providers) may store information on servers located outside Australia.
Where this occurs, we take reasonable steps to ensure those providers maintain appropriate privacy and security standards.
14. Children’s Privacy
Our Website is not intended for children under 16 years of age.
We do not knowingly collect personal information from children through our Website.
Where projects involve minors (such as schools, sporting clubs or events), any collection or use of images or personal information will occur only with appropriate consent from a parent, guardian or authorised organisation.
15. Security
While we take reasonable precautions to protect information, no method of internet transmission or electronic storage is completely secure.
Accordingly, we cannot guarantee absolute security.
16. Third-Party Websites
Our Website may contain links to third-party websites.
Redgate Media is not responsible for the privacy practices or content of those websites.
Users should review the privacy policies of any external sites they visit.
17. Your Rights
Subject to applicable law, you may request to:
· access your information;
· correct inaccurate information;
· withdraw marketing consent;
· request deletion where legally permitted;
· make a privacy complaint.
18. Privacy Complaints
If you believe your privacy has been breached, please contact us first so we have an opportunity to resolve your concerns.
Contact:
Redgate Media
Email: hello@redgatemedia.com.au
We will aim to respond to privacy complaints within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The most current version will always be available on our Website.
Your continued use of the Website following any updates constitutes acceptance of the revised Privacy Policy.
20. Contact Us
If you have any questions regarding this Privacy Policy, please contact:
Redgate Media
ABN: 81 898 657 233
Website: www.redgatemedia.com.au
Email: hello@redgatemedia.com.au